Frequently asked questions

Do You Work Alone or With a Company?

Maid 2 Order LLC operates as an independent housekeeper service, contracting cleaning services through reputable platforms to ensure accessibility and convenience for clients.

  • Google: Easily found through Google search and maps for verified service details.
  • Yelp: Showcases customer reviews and service ratings to ensure trust and quality.
  • Thumbtack: Connects directly with clients seeking reliable cleaning professionals.
  • Porch: Ideal for clients looking for home services, including cleaning and maintenance.
  • Angi List: Offers detailed service listings and reviews to help homeowners find trusted providers.
  • Homeaglow: Features exclusive rates and flexible booking options for cleaning services.

As an independent housekeeper, Maid 2 Order LLC offers personalized service with the flexibility of booking through various platforms. This approach ensures clients can access top-quality cleaning services tailored to their needs.

 

How do you calculate rates?

 

​Maid 2 Order LLC determines pricing for its cleaning services based on several key factors, ensuring a fair and customized rate for every assignment.

  1. Size of the Unit:

    • Measured in square footage, larger spaces require more time and resources.

  2. Number of Bedrooms and Bathrooms:

    • The total number of rooms directly impacts the workload and duration.
    • Additional charges may apply for extra bedrooms or bathrooms.

  3. Details of the Assignment:

    • Specific cleaning needs, such as deep cleaning, post-construction cleaning, or specialized tasks like animal waste removal or medical setup cleaning.
    • Custom requests or add-ons like laundry services, errands, or meal preparation.

Maid 2 Order LLC’s pricing model ensures clients receive tailored services that meet their requirements, providing transparency and value for every cleaning project.

 

Does Maid 2 Order have a background check?

Yes, all cleaning staff hired by Maid 2 Order has passed a background check and screening with all platforms used to provide leads.

 

What to do if you have pets?

Maid 2 Order LLC values the safety and comfort of both clients' pets and its professional cleaners. Here's a detailed guide to handling pets during a cleaning appointment:

  1. Communicating About Pets:

    • Let Maid 2 Order LLC know in advance if you have pets in the home.
    • Share information about your pets’ temperament, size, and behavior to ensure the cleaner is prepared.

  2. Securing Pets During Cleaning:

    • Some cleaners are comfortable with pets roaming freely during the service, especially if they’re friendly and accustomed to strangers.
    • For more energetic or anxious pets, it’s often best to confine them to a specific area, such as a closed room or a crate, to avoid disruptions and ensure their safety.

  3. Introducing Pets to the Cleaner:

    • If possible, give your pet a chance to meet the cleaner briefly before the cleaning begins.
    • This interaction can help reduce any nervousness or curiosity your pet might feel during the cleaning process.

  4. Consider Your Pet’s Needs:

    • Ensure your pet has food, water, and toys in their designated area to keep them comfortable.
    • If your pet tends to be highly stressed by visitors, consider arranging for them to be out of the house during the cleaning.
  • A well-planned approach ensures a smooth cleaning experience without stress for your pet or the cleaner.
  • Taking these steps protects both your home and the well-being of everyone involved.

Maid 2 Order LLC is happy to accommodate pet-friendly homes and works with clients to create a comfortable and safe environment for all.

Cancellation and refund Policy

Maid 2 Order LLC Cleaning Services Payment & Cancellation Policy

Payment Policy Payment is required in full at the time of booking to secure your cleaning appointment. This ensures your preferred date and time are reserved, allowing us to schedule services efficiently.

Deposit Policy A non-refundable deposit of $75 is required at the time of booking. This deposit secures your cleaning appointment and guarantees service availability.

Cancellation & Rescheduling Policy We understand that schedules may change. Clients have 24 hours from the time of booking to reschedule their appointment without penalty. However, cancellation fees apply based on the notice given:

  • More than 72 hours before the scheduled appointment: Full refund (excluding the $75 non-refundable deposit).

  • Between 48 and 72 hours before the scheduled appointment: 50% refund (excluding the deposit).

  • Between 24 and 48 hours before the scheduled appointment: 25% refund (excluding the deposit).

  • Less than 24 hours before the scheduled appointment: No refund.

Rescheduling Clients may reschedule their appointment within 24 hours of cancellation without incurring additional fees. Any rescheduling requests made after this period may be subject to availability and additional charges.

No-Show Policy If a client fails to provide access to the property or is unresponsive at the scheduled time of service, it will be considered a no-show. No refunds will be issued for no-show appointments.

Late Payment & Additional Fees

  • If payment is not received at the time of booking, the appointment will not be secured.

  • Additional fees may apply for last-minute changes, additional cleaning services requested, or same-day appointments.

We appreciate your understanding and cooperation. This policy ensures fairness for all clients and allows us to provide high-quality service efficiently. If you have any questions, please contact us at (702) 760-1982 or email Maid2OrderLLC2002@gmail.com.

 

What servcies are included?

Maid 2 Order LLC provides a comprehensive Services page where clients can explore the full range of cleaning offerings. Each service is clearly detailed, ensuring transparency and convenience.

  1. Base Pricing:

    • Prices are calculated for units up to 2 bedrooms and 1,000 square feet.

  2. Customizable Options:

    • Add $50 per additional bedroom.
    • Add $25 per additional bathroom.

  3. Contact Form for Specific Needs:

    • Clients can submit a contact form with details about their unique cleaning requirements.
    • This allows for tailored service and accurate pricing.

  4. Accessible and Informative:

    • Each service item is clickable, offering detailed descriptions and clarity on what’s included.

This user-friendly approach ensures clients can easily find the information they need and customize services to fit their spaces and preferences.

 

Is my satisfaction guarunteed?

Maid 2 Order LLC prioritizes customer satisfaction and is dedicated to delivering exceptional cleaning services.

  1. Commitment to Quality:

    • Every cleaning assignment is performed with attention to detail and professionalism to meet client expectations.

  2. Open Communication:

    • Clients are encouraged to voice any concerns or feedback regarding the service.

  3. Resolution Process:

    • If a client is unhappy with the service, Maid 2 Order LLC will work with them to address issues promptly.
    • Adjustments or corrective measures will be taken to ensure the client’s needs are met.

By maintaining a client-focused approach, Maid 2 Order LLC ensures that every customer feels valued and confident in the services provided.

 

Does Maid 2 Order work from a check list

Maid 2 Order LLC understands that every client’s expectations for cleaning their home may differ. To ensure alignment with your needs, the company emphasizes transparency and thoroughness by utilizing a detailed cleaning checklist.

  1. Customizable Service:

    • Maid 2 Order provides a standard checklist outlining the tasks included in their cleaning services.
    • Clients can review the list to specify additional areas or tasks they want prioritized.

  2. Consistency and Quality:

    • The checklist serves as a guide to ensure every part of the home is cleaned to a professional standard.
    • It minimizes the risk of missing areas during the cleaning process.

  3. Efficient Communication:

    • Reviewing the checklist with the housekeeper helps align expectations.
    • Clients can identify unique preferences, such as focusing on hard-to-reach areas or emphasizing certain rooms.

  4. Time and Cost Savings:

    • A detailed checklist ensures all tasks are completed in one visit, preventing unnecessary revisits.
    • It streamlines the cleaning process, saving time for both the client and the cleaner.

  5. Tailored Services for Every Client:

    • Whether you need standard cleaning, deep cleaning, or specialty tasks, the checklist is adaptable to meet diverse needs.

By using a checklist, Maid 2 Order LLC provides a structured, reliable approach to home cleaning while prioritizing customer preferences and satisfaction.

 

Do you need to be present during cleaning?

Maid 2 Order LLC does not require clients to remain present during the cleaning service. However, we do request the following:

  1. Initial Access:

    • Clients should be available at the start of the appointment to provide access to the property.

  2. Final Walkthrough:

    • At the completion of the assignment, we recommend that clients review the work to ensure satisfaction and address any concerns immediately.

  3. Securing the Property:

    • Clients are responsible for locking up the property after the service is finished unless other arrangements have been agreed upon in advance.

This policy ensures flexibility and convenience while prioritizing client satisfaction and property security.